
Timeline
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PHASE 1:
ORDER PLACED
Once your order is locked in, our production team gets to work. Because your gear is custom-printed on demand, we take 3 to 7 business days to manufacture, assemble, and rigorously inspect your items for top-tier quality before deployment.
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PHASE 2
DISPATCHED
After passing our strict quality control, your apparel is securely packed and handed over to our global shipping partners. You will receive a confirmation email containing your tracking number so you can monitor your package.
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PHASE 3
PACKAGE IN TRANSIT
Your gear is officially en route! Standard international transit typically takes 10 to 15 business days. Please allow 3 to 5 days for the carrier's system to update your initial tracking link once the package leaves our facility.
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PHASE 4
ARRIVAL
Your custom military apparel arrives at your doorstep. Unbox your gear, wear it with pride, and join the Xemeso brotherhood. If you need any assistance with your new loadout, our support team is always standing by.
FREQUENTLY ASKED QUESTIONS
Can I change or cancel my order?
Can I change or cancel my order?
Yes, but you must act quickly. If you need to modify your order (change size, color, or shipping address) or cancel it entirely, please email us at support@xemeso.co within 12 hours of placing your order. After 12 hours, your order is sent to our production line and can no longer be modified or canceled.
How do I track my order?
How do I track my order?
Once your gear is printed, packed, and handed over to the shipping carrier, we will send you a shipping confirmation email containing your tracking number. Please allow 3 - 5 business days for the carrier to scan your package and update the tracking information in their system.
How long does it take to receive my gear?
How long does it take to receive my gear?
Because all Xemeso apparel is custom-made to order, delivery time is split into two parts: Processing Time and Transit Time.
- Processing Time: 3 - 5 business days for T-shirts; 7 - 10 business days for Bomber Jackets and Caps.
- Standard Transit Time: 10 - 15 business days.
Please note that in rare cases involving customs delays or peak holiday seasons, transit can take an additional 10 - 15 business days.
I ordered the wrong size. Can I exchange it?
I ordered the wrong size. Can I exchange it?
Because every item is printed on demand specifically for you, we do not accept returns or exchanges for ordering the wrong size or color. We highly recommend reviewing the detailed sizing charts provided on every product page before checking out to ensure the perfect fit.