FAQs

Below you will find answers to the most common questions about our gear, shipping, and policies. If your question isn't answered here, feel free to reach out to our support team.

Orders & Modifications

Can I change or cancel my order?

Yes, but you must act quickly. If you need to modify your order (change size, color, or shipping address) or cancel it entirely, please email us at support@xemeso.co within 12 hours of placing your order. After 12 hours, your order is sent to our production line and can no longer be modified or canceled.

I ordered multiple items. Will they arrive together?

Usually, yes. If your order contains items with different processing times (for example, a T-shirt and a Bomber Jacket), we will hold the entire order and ship everything together based on the item with the longest processing time.

How do I track my order?

Once your gear is printed, packed, and handed over to the shipping carrier, we will send you a shipping confirmation email containing your tracking number. Please allow 3 - 5 business days for the carrier to scan your package and update the tracking information in their system.

Shipping & Delivery

How long does it take to receive my gear?

Because all Xemeso apparel is custom-made to order, delivery time is split into two parts: Processing Time and Transit Time.

• Processing Time: 3 - 5 business days for T-shirts; 7 - 10 business days for Bomber Jackets and Caps.

• Standard Transit Time: 10 - 15 business days.

Please note that in rare cases involving customs delays or peak holiday seasons, transit can take an additional 10 - 15 business days.

Which shipping carriers do you use?

We partner with reliable global and local carriers to get your gear to you safely. Depending on your location, your order will be delivered by YunExpress, SF Express, YanWen Express, or USPS.

What happens if I entered the wrong shipping address?

Customers are fully responsible for providing the correct shipping address at checkout. If you spot an error, contact us within 12 hours. Once the package has shipped, we cannot reroute it. We do not issue refunds or replacements for orders lost or delivered incorrectly due to an address error provided by the customer.

Returns & Exchanges

I ordered the wrong size. Can I exchange it?

Because every item is printed on demand specifically for you, we do not accept returns or exchanges for ordering the wrong size or color. We highly recommend reviewing the detailed sizing charts provided on every product page before checking out to ensure the perfect fit.

My item arrived damaged or with a printing error. What do I do?

We stand behind the quality of our products. If your item arrives with a manufacturing defect, physical damage, or a severe printing error, we will gladly issue a free replacement or a full refund.

Please email us at support@xemeso.co within 7 days of the delivery date with:

• Your order number.

• Clear photos of the defect/damage.

• A photo of the shipping label on the package.

Can I just return my item if I changed my mind?

We do not offer refunds or accept returns for buyer's remorse. All sales are final unless the product is fundamentally flawed or defective upon arrival.

Contact & Support

How can I get in touch with customer service?

If you need further assistance, our team is ready to help. Email: support@xemeso.co

Please allow 24 to 48 business hours for our team to investigate your inquiry and respond. Including your Order Number in the subject line of your email will help us serve you much faster!